Privacy Policy
Updated: May 15, 2025
Introduction
Welcome to Pro Contractor App™, provided by SME Advantage LLC. We are dedicated to enhancing your business efficiency and marketing effectiveness through our innovative sales and marketing automation software solutions. This Privacy Policy outlines how we handle the personal information we collect and process through our website and services. At Pro Contractor, we prioritize your privacy and are committed to protecting it with robust security measures and transparent practices.
By using our services, you consent to the collection and use of your information as outlined in this policy, including receiving SMS messages from us in compliance with A2P 10 DLC regulations.
Our services are designed to help you streamline your operations in the weddings and events industry, and we understand the importance of handling personal data with the utmost care. This policy details the types of information we collect, how it is used, and the rights you have regarding your personal data. We adhere to legal standards, ensuring compliance with each state's privacy laws, as well as federal regulations.
By accessing or using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our practices or relevant legal requirements.
Information Collection
At Pro Contractor App™, we recognize the importance of privacy and are committed to transparently communicating how we collect and use your personal information. This section outlines the types of personal information collected by our services, both provided directly by you and collected automatically through your interaction with our platform. Our practices are designed to comply with applicable privacy laws.
Information You Provide Directly
When you use Pro Contractor App™, you may provide us with personal information directly through various means, such as when you:
Register for an Account: You provide us with your name, email address, phone number, and other contact details.
Fill Out Forms on Our Platform: This includes information you enter when seeking customer support or providing feedback.
Transaction-Related Information: When you make purchases, you provide transactional information, which may include payment details, billing, and shipping addresses.
Communications: When you contact us directly, such as through email, we collect the information you provide in your communications.
Information Collected Automatically
As you interact with our platform, we automatically collect certain data regarding your use of our services. This information helps us to improve and personalize our services and includes:
Usage Data: Details of your interactions with our platform, including traffic data, logs, and other communication data, and the resources that you access and use on the platform.
Technical Information: We collect information about your computer and internet connection, including your IP address, operating system, and browser type.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Use of Collected Information
The information we collect is used to:
Provide and maintain our service
Notify you about changes to our service
Allow you to participate in interactive features of our service when you choose to do so
Provide customer support
Gather analysis or valuable information so that we can improve our service
Monitor the usage of our service
Detect, prevent, and address technical issues
We use your phone number to send you SMS messages and notifications, provided you have given explicit consent. You can opt-out at any time by replying STOP to any message.
By using Pro Contractor App™, you consent to the collection and use of information in accordance with this policy. We are committed to respecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable laws.
Use of Information
At Pro Contractor App™ we value the trust you place in us when you provide us with your personal information. This section explains how we use the information collected through our platform to deliver, enhance, and personalize our services while adhering to ethical practices and compliance with applicable laws across all states in the United States.
Purpose of Information Use
We use the personal information we collect for several key purposes, which include:
To Provide and Enhance Our Services: We use your information to operate, maintain, and improve the functionalities and features of our CRM platform. This includes using your data to facilitate account setup, process transactions, and deliver customer support.
To Personalize User Experience: We utilize data to understand your preferences and usage patterns. This insight helps us tailor our features and provide you with a more customized experience, enhancing your interaction with our platform.
For Communication: We use your contact information to send important service-related communications, such as confirmations, invoices, technical notices, updates, security alerts, and administrative messages. If you opt-in, we also use your information to send marketing communications through various channels including email, SMS, and social media direct messaging, to inform you about new products, offers, and events.
To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently. We may also use information in the aggregate to understand how our Users as a group use the services and resources provided on our platform.
Legal Compliance
Adherence to Applicable Laws: We use your information in strict compliance with applicable laws across all states in the United States. This includes data protection and privacy laws that regulate the collection, use, and disclosure of personal information.
TCPA & CTIA: We comply with the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications Industry Association (CTIA) guidelines to ensure that our SMS messaging practices are lawful and respectful of your privacy.
Ethical Handling: We commit to handling your data ethically and with transparency. We do not sell or rent personal information to third parties. Our use of your personal data is always with your consent and primarily for the purposes for which it was collected.
Security Measures: We implement appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. We restrict access to personal information to Pro Contractor App™ employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
SMS & Email Consent and Opt-In
When you provide your phone number and or email, you consent to receive SMS and email messages from us. We store proof of your consent as required by applicable laws.
We use your phone number and email to send you SMS and email messages and notifications, provided you have given explicit consent. You can opt-out at any time by using the unsubscribe link within each email or replying STOP to any SMS message.
User Rights and Control
Access and Control: You have the right to access, correct, or delete your personal information maintained by Pro Contractor App™. You can manage your preferences and information directly through your account settings on our platform.Opt-Out Options: We provide you with choices regarding the collection, use, and sharing of your personal information. You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your service account settings menu, or by contacting us directly to have your contact information removed from our promotional email list or registration database. You can also opt-out of receiving SMS messages at any time by replying STOP to any message you receive from us. You may also contact us directly to have your contact information removed from our SMS list.
Updates to Our Use Practices
We may update this section from time to time to reflect changes to our information practices. Such changes will be posted on our platform, and we encourage you to periodically review this page for the latest information on our privacy practices.
By using Pro Contractor App™, you consent to the use of your information as outlined in this section and our broader Privacy Policy.
Data Sharing and Disclosure
At Pro Contractor App™, we understand the importance of maintaining the confidentiality and integrity of your personal information. This section of our Privacy Policy explains the circumstances under which we may share your data with third parties. Our practices are designed to comply with applicable privacy laws across all states in the United States.
Circumstances Under Which We Share Information
Service Providers
We engage various third-party service providers to perform functions and provide services to us in the United States. These may include hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management, and direct marketing campaigns. We will share your personal information with these service providers, but only to the extent necessary to perform these functions and provide such services. We obligate our service providers by contract to protect the privacy and security of the personal information they process on our behalf and authorize them to use or disclose the personal information only as necessary to perform services on our behalf or comply with legal requirements.
Business Transfers
In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, we may transfer some or all of your personal information to our successor or assign. In such cases, we will notify you through email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your personal information, and choices you may have regarding your personal information.
Legal Requirements
We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:
(i) comply with a legal obligation, (ii) protect and defend the rights or property of Pro Contractor App™, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability. Such disclosures may be carried out without notice to you.
Safeguards and Security Measures
We implement appropriate technical and organizational safeguards to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal information transmitted, stored, or otherwise processed. We also review our security policies regularly and update them as necessary to meet our business needs, changes in technology, and regulatory requirements.
Your Rights and Choices
You have certain rights regarding the personal information we hold about you. You can access, correct, or request deletion of your personal information, and you have the right to object to or restrict our processing of your personal information. For more information about these rights, please refer to the "User Rights" section of this Privacy Policy.
By using Pro Contractor App™, you consent to the use of your information as outlined in this section and our broader Privacy Policy.
Data Security
At Pro Contractor App™, safeguarding the confidentiality, integrity, and availability of our customers' data is a cornerstone of our operations. We employ a comprehensive, layered approach to security that encompasses administrative, technical, and physical controls designed to protect against unauthorized access, alteration, disclosure, or destruction of customer data. Our security measures are in strict compliance with applicable federal and state laws across the United States.
Administrative Controls
Policies and Procedures: We maintain robust security policies and procedures which are regularly reviewed and updated. These policies govern all aspects of our information security and are designed to ensure compliance with industry standards and state-specific regulations.
Training and Awareness: All employees undergo regular security training, focusing on best practices and recognizing security threats. This training ensures that our team is equipped to maintain and enhance our security measures.
Technical Controls
Encryption: Data is encrypted both in transit and at rest using advanced encryption standards. Key management is handled securely by the Pro Contractor App™ platform, ensuring that encryption keys are protected.
Access Controls: We implement strict access controls and authentication measures to ensure that only authorized personnel have access to sensitive data. This includes the use of multi-factor authentication and regular audits of access logs.
Network Security: Multiple layers of network security, including firewalls, intrusion detection systems, and DDoS mitigation, protect our infrastructure hosted on leading cloud providers like Google Cloud Platform Services and Amazon Web Services.Vulnerability Management: We conduct regular security assessments, including penetration testing and vulnerability scans, to identify and remediate potential security vulnerabilities.
Physical Controls
Data Center Security: Our physical infrastructure is hosted with cloud providers that employ rigorous security measures, including 24/7 surveillance, biometric access controls, and environmental controls to protect against physical threats.
Compliance and Certifications
ISO 27001 and SOC 2 Type 2 Compliance: Pro Contractor App™ adheres to internationally recognized standards, including ISO 27001 for information security management and SOC 2 Type 2, which focuses on the effectiveness of our security practices over time.
GDPR Compliance: We support GDPR compliance and have implemented measures for data retention, deletion, and privacy program management, ensuring that data protection practices meet EU standards.
Proactive Monitoring and Incident Response
Continuous Monitoring: Our security operations center monitors our systems 24/7 for any unusual activity, using comprehensive logging and proactive alerting to detect and respond to potential security incidents.Incident Response: Pro Contractor App™ has a formal incident response plan that outlines procedures for responding to security breaches. We are proactive in our breach response, notifying customers and relevant authorities as required by law.
Data Backup and Disaster Recovery
Regular Backups: System backups are performed regularly to ensure that data can be restored in the event of a disaster or data loss incident. Secure Backup Storage: Backups are stored securely, with strong encryption and access controls to protect backup integrity. Disaster Recovery: We have a tested disaster recovery plan that ensures our services can be quickly restored in the event of a major incident, minimizing downtime and data loss.
By using Pro Contractor App™ you entrust us with your data, and we take this responsibility seriously. We are committed to implementing and maintaining the highest standards of data security.
User Rights
At Pro Contractor App™ we are committed to ensuring that you have control over your personal data. This section outlines your rights regarding the personal information we collect and process. Our practices are designed to comply with privacy laws across all states in the United States, ensuring that your rights are protected.
Right to Access
You have the right to request access to the personal information we hold about you. This includes the right to obtain information about how your data is being used, the categories of personal data we process, and the purposes of processing.
How to Exercise This Right:To request access to your personal data, please contact us at [email protected]. We will respond to your request within the time frame required by applicable law.
Right to Correct
If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update this information.
How to Exercise This Right:You can update your personal information directly through your account settings on our platform. Alternatively, you can contact us at [email protected] with details of the correction needed.
Right to Delete
You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable).
How to Exercise This Right:To request the deletion of your personal data, please contact us at [email protected] We will review your request and take appropriate action in accordance with applicable laws.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to the processing.
How to Exercise This Right:
To request a restriction on the processing of your personal data, please contact us at [email protected] We will evaluate your request and respond in accordance with applicable laws.
Right to Data Portability
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
How to Exercise This Right:To request data portability, please contact us at [email protected]. We will provide your data in a format that allows you to transfer it to another entity.
Right to Object
You have the right to object to the processing of your personal data for certain purposes, such as direct marketing or where processing is based on our legitimate interests.
How to Exercise This Right:
To object to the processing of your personal data, please contact us at [email protected] We will consider your objection and respond in accordance with applicable laws.
Right to Withdraw Consent
Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
How to Exercise This Right:
To withdraw your consent, please update your preferences in your account settings or contact us at [email protected]
Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, or provide a different level or quality of services based on your exercise of these rights.
By using Pro Contractor App™, you acknowledge and agree to the terms outlined in this section and our broader Privacy Policy.
Cookies and Tracking Technologies
At Pro Contractor App™, we use cookies and other tracking technologies to enhance your experience on our platform, provide personalized services, and analyze our traffic. This section explains the types of cookies we use, how we use them, and your options for managing cookies. Our practices are designed to comply with privacy laws across the United States of America.
Types of Cookies Used
Essential Cookies
Essential cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling out forms. These cookies do not store any personally identifiable information.
Performance Cookies
Performance cookies collect information about how visitors use our website, such as which pages are visited most often and if they receive error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. We use this information to improve the performance of our website.
Functionality Cookies
Functionality cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. The information these cookies collect may be anonymized, and they cannot track your browsing activity on other websites.
Targeting Cookies
Targeting cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign. These cookies are usually placed by advertising networks with the website operator’s permission.
User Control
You have the ability to control the use of cookies at the individual browser level. If you choose to reject cookies, you may still use our site, but your ability to use some features or areas of the site may be limited. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. For more information on how to manage cookies, please refer to your browser’s help documentation.
Third-Party Cookies
We may also use third-party services that use cookies to help analyze how users use our site. These third-party services may collect information sent by your browser as part of a web page request, such as cookies or IP requests. We do not control these third-party cookies, and their use is governed by the privacy policies of the third parties.
Tracking Technologies
In addition to cookies, Pro Contractor App™ may use other tracking technologies such as web beacons, tags, and scripts to collect and track information and to improve and analyze our service. These technologies help us understand user behavior, track the effectiveness of our marketing campaigns, and improve our services.
We provide you with choices regarding the collection, use, and sharing of your personal information. You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your service account settings menu, or by contacting us directly to have your contact information removed from our promotional email list or registration database.
User Consent and Opt-Out Options
We are committed to providing you with clear information about how we use cookies and your choices regarding their use. When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline the use of non-essential cookies. You can change your cookie preferences at any time by accessing the cookie settings in your browser.
Notification Methods
We will notify you of any significant changes to our use of cookies and tracking technologies through updates to this policy, which will be posted on our website. We encourage you to review this policy periodically to stay informed about how we are using cookies and other tracking technologies.
By using Pro Contractor App™, you consent to the use of cookies and tracking technologies as described in this section and our broader Privacy Policy.
Changes to This Privacy Policy
At Pro Contractor App™, we are committed to continuously improving our services and ensuring compliance with evolving legal requirements. As such, we may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or other factors. This section outlines how we will notify you of any changes to our Privacy Policy.
Right to Modify
We reserve the right to modify this Privacy Policy at any time. Any changes will become effective immediately upon posting the revised policy on our website. It is your responsibility to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Notification of Changes
To ensure transparency and keep you informed, we will notify you of significant changes to this Privacy Policy through the following methods:
Email Notification:
We will send an email to the address associated with your account to inform you of any significant changes to this Privacy Policy. This email will include a summary of the changes and a link to the updated policy.
We will notify you of any significant changes to our privacy policy, including changes related to SMS messaging practices or compliance with A2P 10 DLC requirements via email notifications.
Continued Use of Services
Your continued use of Pro Contractor App™'s services after any changes to this Privacy Policy have been posted constitutes your acceptance of the revised policy. If you do not agree with the changes, you should discontinue use of our services and contact us to deactivate your account.
Compliance
Our practices are designed to comply with privacy laws applicable nationwide, including but not limited to the California Consumer Privacy Act (CCPA), the New York SHIELD Act, and other relevant state laws. We are committed to providing you with the rights and protections afforded by these laws.
How to Contact Us
If you have any questions about our privacy policy and the contents therein, please contact us at:
Email: [email protected]
Address: SME Advantage LLC
815 Brazos St STE 500
Austin, TX 78701-2509
Conclusion
At Pro Contractor App™ we deeply value the trust you place in us by using our services. Protecting your privacy and ensuring the security of your personal data is our top priority. We are committed to maintaining the highest standards of data protection and transparency in all our practices.
We encourage you to review this Privacy Policy regularly to stay informed about how we are safeguarding your information and to understand any updates or changes we may implement. Your continued use of our services signifies your acceptance of our privacy practices and your commitment to staying informed about your rights and our obligations.
Thank you for choosing Pro Contractor App™. If you have any questions or concerns about this Privacy Policy or your privacy rights, please do not hesitate to contact us at [email protected]. We are here to help and ensure that your experience with Pro Contractor App™ is secure and satisfactory.
By using Pro Contractor App™, you acknowledge and agree to the terms outlined in this Privacy Policy. We appreciate your trust and are dedicated to protecting your privacy every step of the way.